FAQ
FAQ - FitVaults
Welcome to the FitVaults FAQ page! Here you’ll find answers to the most common questions about our products, shipping, and policies. If you don’t find the answer you’re looking for, feel free to DM us for more information.
1. Products and Sizing
Q: What materials are your products made of? A: Our gym apparel, including compression t-shirts, is crafted from high-quality, moisture-wicking fabrics designed for performance and comfort.
Q: How do I choose the right size? A: We provide detailed size charts on each product page. If you’re unsure, DM us for personalized assistance.
Q: Do you offer custom or bulk orders? A: Currently, we do not offer customization or bulk discounts, but stay tuned for future updates!
2. Orders and Payments
Q: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
Q: Can I modify or cancel my order? A: If you need to make changes or cancel your order, DM us within 24 hours of placing it. After this time, we may not be able to accommodate modifications.
3. Shipping and Delivery
Q: Where do you ship? A: We ship worldwide! Shipping rates and delivery times vary by destination and are calculated at checkout.
Q: How long does shipping take? A: Orders typically take 1-3 business days to process. Delivery times range from 5-15 business days, depending on your location.
Q: How can I track my order? A: Once your order ships, you’ll receive a confirmation email with a tracking number to monitor your shipment.
4. Returns and Exchanges
Q: What is your return policy? A: We accept returns within 30 days of delivery for unused, unwashed items in their original packaging. Customers are responsible for return shipping costs.
Q: How do I initiate a return or exchange? A: DM us with your order number and reason for the return. We’ll guide you through the process.
Q: Can I get a refund? A: Refunds are issued to the original payment method once we receive and inspect the returned item(s).
5. Other Questions
Q: How do I contact FitVaults? A: DM us for any inquiries. We aim to respond within 1-2 business days.
Q: Do you offer gift cards? A: Yes! Digital gift cards are available on our website and make the perfect gift for fitness enthusiasts.
Q: How can I stay updated on new arrivals and promotions? A: Subscribe to our newsletter and follow us on social media for the latest updates and exclusive deals.
Thank you for choosing FitVaults! We’re here to support your fitness journey with quality apparel and exceptional service.